Contact form

Frequently asked Questions

Contact & inquiries

Please contact us by email at
For direct orders please email
Questions and inquiries are usually answered within a maximum of 48 hours on working days.
For commercial inquiries and offers, use the form on our page ( Commercial Inquiries ).

Order process

In the shopping cart, please specify the item quantity, payment method and shipping method.
By clicking on the “Checkout” button you begin the ordering process.
No items displayed in your shopping cart?
Please check whether cookies are activated in your browser.
Check and complete your order by clicking on the “Buy” button.

Delivery times & processing times

Please note that different items may have different delivery times and processing times. As a rule are
All items can be delivered within 2-5 working days or can be prepared for shipping in that time.
Shipping costs and further delivery information:
Further information on our page
Standard shipping usually with DHL or GLS.

Payment Methods

We offer the following payment methods:
Advance payment/transfer, PayPal, AmazonPay, ShopifyPayments (credit card, purchase on account, GooglePay, Klarna, ApplePay)

Where can I find my invoice?

You will receive the invoice for your order by email to the email address you provided after receipt of payment.

Right of withdrawal, return & exchange

All information about revocation can be found on our page
You can find our general terms and conditions on our page